operations & maintenance
Is Something Broken or Not Working?
Is something wrong? We are qualified to address all areas of solar troubleshooting and repair services. Regardless of whether you’re new to solar or if you’re an expert, our experienced team of NABCEP certified Energy Consultants and licensed electricians can help. Our top priority is to exhibit our core values through every interaction: relationship, integrity and excellence. We want to provide you with quality work and clear communication so you don’t have to worry about unanswered questions. You can trust us for all of these Operations & Maintenance needs:
- Operations & Maintenance Troubleshooting
- Operations & Maintenance System Monitoring
- Operations & Maintenance System Cleaning
- Uninstall & Reinstall
Our Operations & Maintenance Include:
Our Process: When we are contacted by a customer who is having an issue with their solar energy system, we first look at the monitoring platform to see if there is any insight into the issue. We determine if the complexity or technicality of the problem warrants contacting SolarEdge. We then contact the customer to either inform them that the issue is fixed or to further troubleshoot with the customer. If the issue cannot be resolved remotely we then schedule a time to examine the system in person. Depending on the issue or applicable warranty this process may be billable.
Consultation with an Expert: Prospective customers will receive an email invitation to schedule a consultation via phone with a Sales Account Manager. During this phone call, the customer will be asked about their goals, preferences, and budget for the project, their anticipated load needs, and any limitations. The goal of the consultation is for the SAM to understand the customer’s desires in regards to a solar energy system.
Design & Proposal Process: After the consultation, the Sales Account Manager will create a design for the solar energy system that meets the customer’s criteria. This design, as well as applicable product spec sheets, are sent to the customer. The design may be altered, if necessary, until the customer approves. Then, the SAM will electronically send the customer a proposal to sign.
Extended Compliance Journey: When a Sales Account Manager receives a signed proposal, he will submit the appropriate information to the sales support team. The project then goes through processing in which the customer’s file is created, material list(s) and installation notes are added, racking diagrams are created, and the customer is added to the Project Status sheet. The scheduler is notified to book a site visit if a feasibility study was not performed and the accounting department is notified to invoice for any applicable deposit. Applications are prepared and submitted for permitting and interconnections when necessary.
Scheduling & Installation Expectations: Once all processing is complete, all permits have been received, interconnection applications have been approved, and invoices are paid to date, then the scheduler will be notified to book the installation for the project. After receiving scheduling confirmation from the customer, the scheduler notifies the warehouse team of the necessary materials and equipment for the project. Most installations can be completed in _____ days, although larger or more complex projects will take longer.
